Responsible Gaming

We are dedicated to raising awareness and enhancing safeguards to mitigate risks, minimize harm, and promote safe gambling. Our policies and partnerships with initiatives like the National Responsible Gambling Programme support our mission to encourage safer gambling and lessen the impact of problem gambling on communities.

We actively encourage each of our customers to participate in the management of their gaming account and so offer the following responsible gaming features:

UNDERAGE GAMBLING

We take stringent measures to ensure that only individuals of legal age use our Services. This includes requesting a photocopy of your identification documents, such as a driver's license or identity card, to verify the age and identity of new customers.

Any personal details we request are solely for verifying your identity, as required by law for both your protection and ours. If you have any questions about our identity checks, please feel free to contact us at any time.

Furthermore, we would recommend that you install filter software. This software will allow you to restrict internet access for children and young people.You can find more information on this topic at www.saferinternet.org. Filter software such as www.netnanny.com can offer further protection.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the "Personal Limits" section.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]

Deposit Limit. A limit on your deposits for a day, a week, or a month.

Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit R50, put a Loss Limit of R10 and then go on to win R1,000, you can still lose more than R10 of the R1,000 balance as it is based on the initial deposit instead of the winnings.

Wager Limit. A limit on the wagered amount for a day, a week, or a month.

Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time ( 1 month, 3 months, 6 months , 9 months , 1 year etc) While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling- Off period is applied to your account immediately. Upon its expiring your account will automatically be reactivated.If a player is concerned that they may have a gambling problem, they can complete the National Responsible Gambling’s Self-Check Quiz to help determine their vulnerability to gambling addiction.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.

Session limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from the period of 6 to 1000000 minutes.

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling for a definite or indefinite period of time. You can set a Self-Exclusion Limit for 1 month, 3 months, 6 months, 9 months, 1 year, or an indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.

If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.

For assistance, contact the National Responsible Gambling Programme at 0800 006 008 or via SMS at 076 675 0710 or visit their website at https://responsiblegambling.org.za/