Terms and conditions

Updated to version 1.0 on 30th of July 2024

General

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS.

By accessing and using the website, you are contracting with SMS2Bet Betting Services (Pty) Ltd a company duly incorporated in the Republic of South Africa whose registered number is 2009/007749/07, with registered office at 360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland 7420 Cape Town, together with its successors-in-title and all subsidiaries, affiliates and assigns (“Mzansibet.com”, “we”, “us”, “our”).

We are licensed to accept bets under our Bookmaker's licence issued by the Western Cape Gambling and Racing Board, with licence number:10186171-007 through our website situated at www.mzansibet.com(“Website”).

Please read the Terms and Conditions (hereinafter the “Terms”) carefully before using our Website. By registering on and then using the Website you agree to be bound by the Terms and by the Privacy Policy. Before accessing or using the Website, you should read the Terms carefully. If you do not accept the Terms, you should not access or use the Website.

When you access and use our Website, a legally binding agreement is concluded between you, the end user (hereafter, "Customer" or "you" or "your") and us.

In addition to the Terms, you should also read our Privacy Policy carefully, which sets out how we collect and use your personal information.

These Terms include, amongst others, important provisions concerning the conditions under which a Customer may establish and operate a betting account with us, restrictions and conditions which will apply to the relationship between the parties and the various betting transactions and products which we offer. It is essential that you read these Terms and ensure that you have understood and agree to be bound by them in all respects before establishing a betting account with us.

We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis for such changes. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

Access to, registration on and utilisation of our Website, and specifically, the placing of bets by you, is also governed by, and construed in accordance with the National Gambling Act, 7 of 2004, Western Cape Gambling and Racing Act, 4 of 1996 (as amended) and the Regulations thereto, the applicable and prescribed operational Rules for Bookmakers (the “Rules”), the Financial Intelligence Centre Act, Act 38 of 2001 (as amended), and any other legislation that may be applicable.

You acknowledge that any activities in violation of these Terms are strictly prohibited. If you do not accept these Terms, you are not allowed to place bets on our Website.

Should you have any questions, please contact Customer Support.

1. Definitions

In these Terms, unless the context otherwise requires, the following defined terms shall have the following meanings:

Business Day: a day, other than a Saturday, Sunday or an official/ statutory public holiday, on which trading banks carry out their normal operations in the Republic of South Africa.
Customer(s): a user of the Website (also referred to as "end user", "player", "you" or "your").
ECT Act: the Electronic Communications and Transactions Act, Act 25 of 2002 (as amended).
FICA: the Financial Intelligence Centre Act, Act 38 of 2001 (as amended).
FIC targeted financial sanctions list: the list accessible here: https://www.fic.gov.za/compliance/supervision-and-enforcement/sanctions-issued-by-the-fic/
Parties: Mzansibet and the Customer (and each hereinafter also referred to individually as a “Party”).
POPIA: the Protection of Personal Information Act, Act 4 of 2013 (as amended).
Terms: these Terms between the Customer and us, and includes our Privacy Policy; and such other terms and conditions relating to the use of our Website which may apply from time to time and are provided or made available to the Customer on our Website.
The Act: the Western Cape Gambling and Racing Act, Act 4 of 1996 (as amended) and the Regulations thereto.
The Rules: the General Rules, Bookmakers Operational Rules and the Racing and Betting Operational Rules, available here: https://www.wcgrb.co.za/legislation/
WCGRB or the Board: the Western Cape Gambling and Racing Board or its successor-in-title.
Website(s): the domain www.mzansibet.com and any sub-domains or such other related domains you may be redirected to as we shall notify you from time to time, including but not limited to games.mzansibet.com

2. Legal Age

You must not access or use our Website (or attempt to do so) unless you are 18 years of age or older. The placing of bets by persons under the age of 18 constitutes an illegal transaction which is void under applicable law.

3. Opening a Betting Account; FICA Verification

For avoidance of doubt, a ‘player’ shall mean (1) a natural person(s) who is eligible to open a betting account and has successfully registered, opened and holds a new active player account, including username and password, on our Website; (2) who is of legal age to bet; (3) who has a valid bank account or credit or debit card or alternative payment method that is approved by us; (4) who has not been a player with us before and has not had a previous betting account on any of our Websites; (5) who has made a first real-money deposit with us, amounting to the minimum required deposit, which he intends to use to place bets; (6) who is accepted as a player under any applicable sign up or identity verification procedure which we may require; (7) who has adequately fulfilled any other qualification criteria that we may introduce from time to time; (8) who has made a purchase and placed a settled bet with us; and (9) who fully complies with the Terms at all times in relation to his use of the Website. Notwithstanding any other provisions contained elsewhere in these Terms, we have and reserve the right to alter the above mentioned qualifying criteria at any time by placing a notice on our Website.
Companies, close corporations and other juristic entities may not place bets on our Website.
You shall not use your account for any professional, business or commercial purpose, nor may you let another person use your account.
You may open only one account. You may not access our Website by means of another person's account. If we detect that you have more than one account we may treat any such accounts as one joint account.
You are not permitted to transfer funds from your account to any other player’s account or receive funds from others into your account. You may not sell, transfer and/or acquire Website accounts to/from other players.
We are required by FICA first to establish and verify the identity of all Customers before we may lawfully create a betting account for any such Customer. Accordingly, you are required to provide the following information, inter alia, on registration, deposit or withdrawal: full names, residential address, date of birth, email address, telephone number, SA Identity Number or Passport Number, the source of the funds to be used for the purposes of the betting account, deposit method data and any other relevant information. We reserve the right to verify all data provided and seek proof of account holder information, including asking for proof of age from you as part of our age-verification checks.
No betting account will be created by us unless the identity of the Customer who applied for a betting account has been established and verified by us.
We reserve the right to amend the betting account application form at any given time.
We reserve the right to and may refuse any account registration request.
By accepting the Terms and/or registering to use the Website you hereby agree that we shall be entitled from time to time to conduct such identification, credit and other verification checks that we may choose to conduct and/or are required to undertake by applicable laws, regulations and/or regulatory authorities. You agree to provide all such information as we require in connection with such verification checks. Until such time as the relevant checks are completed to our satisfaction, we may suspend or restrict your account.
All information supplied when registering with our Website must be accurate, true and complete in all respects. In particular, if using a credit or debit card, the cardholder's name must be the same as the name used when registering with our Website, unless you provide valid and verifiable reasons for it being different. Where the identification provided is inaccurate or incomplete, your account will be suspended until identity verification has been satisfactorily completed. If an account is suspended, you should contact us (Contact Us). Whilst your account is suspended, all monies that are deposited or wagered prior to the suspension will not be returned to you nor will we pay you any Winnings.
We may elect to confirm your address by posting an address verification letter to you. All correspondence will be discreet and the envelope will not display any reference to any branding. We may suspend your account until such address verification is completed satisfactorily.
As part of registration and the ongoing monitoring of your account, we may supply your information details to authorised credit reference agencies to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.
Before any withdrawals are processed, we have the right to review the Customer’s play for any prohibited activity. We are both entitled and legally obliged to monitor all Customer betting account activity for irregular or unlawful activity and suspicious or unusual betting account management. If we determine that any prohibited activity has taken place, we have the right to declare bets on an event void, and/or withhold any withdrawals and/or confiscate/recover all winnings which we reasonably believe are related to the prohibited activity. Any such prohibited activity may result in the immediate termination of a Customer’s betting account.
You must keep your password and all account details secret and confidential as you are responsible for the use of your account and any other activities taking place on your account. Any transactions on your account will stand if your username and password have been entered correctly.
If, at any time, you feel a third party is aware of your user name and/or password you should change it immediately via the Website. Should you forget part or all of your username and/or password combination, please Contact Us.
You must keep your account details up to date. If you require any assistance in accessing such details, please Contact Us.

4. No Granting of Credit

We do not offer any credit facility to the Customer. It is the Customer's responsibility to maintain sufficient funds in their account and to stake their bets accordingly. We have the right to void any bet that may be inadvertently accepted by us when the Customer’s account does not have enough funds to cover the whole portion of the bet.

5. Monitoring your Communications

You agree, subject to the provisions of the Regulation of Interception of Communications and Provision of Communication-related Information Act, Act 70 of 2002 (the “RICA”), to permit us to intercept, block, filter, read, delete, disclose and/or use all communications you send or post when using our Website. Furthermore, you agree and acknowledge that the foregoing consent satisfies the ‘writing’ requirement as set out in the RICA and the Electronic Communications and Transactions Act, Act 25 of 2002.

6. Placing Bets

Before you place a bet or wager we advise you to read all applicable information available on the Website so that you are fully aware of the risks involved in gambling.
We may decline all, or part, of any participation on our Website at our sole and absolute discretion.
It is your responsibility to ensure details of your bets or wagers are correct before placement. Once you have placed a bet or wager you may not cancel or change it.
We may refuse any bet or wager before placement and we may also cancel any bet or wager placed at any time prior to the applicable event occurring. Provided there is no suspicion necessitating account closure or suspension, the bet or wager will be refunded in full to you in the event of such cancellation.
Amounts deposited into your account will be allocated in the order that the applicable bets or wagers are placed.
The time of acceptance of a bet shall be the time at which such bet was recorded on our wagering software (a “valid bet”). Bets will be accepted up until the start time displayed on our Website. Any bet accepted after the starting time of an event on which such bet is struck shall be null and void and of no force or effect. Any bets taken on results already known at the time of the placement of such bets shall be voided/cancelled by us. All times on the Website are displayed and recorded in South African Standard time.
Each valid bet will receive a unique transaction code. We shall not be liable for the settlement of Winnings where your bet or wager has not been issued with a unique transaction code. If you are unsure about whether your bet or wager is valid, please Contact Us.
If your bet or wager was made using funds deposited via a credit or debit card, such bet or wager will not be valid until we have received payment in full. The bet or wager will be automatically void if we have not received the payment prior to the relevant event commencing. In the case of any chargeback, reversal, or an insufficient funds notice from your bank or cancellation, any Winnings related to such payment will be void.
Save in respect of our negligence or fraud, and subject to your rights as set out in these Terms, should a dispute arise between us, you agree that our transaction log database will be the definitive and binding record of your transactions with us.
We shall determine the markets, events or contingencies on which betting shall be offered. The applicable product offerings and/or bet types and/or promotions can be found here.

7. Deposits

You may only bet or wager with the amount of cleared funds held to your credit in your betting account.
We may void any attempted bets or wagers which may have inadvertently been accepted by us when the account did not have sufficient funds to cover the bet or wager.
We may impose different minimum and maximum amounts for deposits and stakes during a particular time period for you. We will notify you if we impose any deposit limit.
We may use additional procedures and means to verify your identity and conduct ‘know your customer’ ("KYC") procedures when effecting deposits into your account.
You should only deposit funds into your account from a source where you are the named account holder or by a payment method which is secured by a pin code, password or another identity verification process. You are able to change your payment method, provided that we are satisfied that the applicable verification checks are met. In cases where we identify that your chosen payment method does not meet the requirements determined by us, we may treat any deposits into your account as being invalid and any bets or wagers made with such deposit as being void. On your request, we will return all such deposited amounts to the source from which they were received by us.
It is prohibited and unlawful to deposit money derived from unlawful activities. All transactions are checked to prevent money laundering and all suspicious transactions will be reported to our Money Laundering Reporting Officer (MLRO) who will report to and advise the relevant authorities, where appropriate or required to do so.
Depending on the payment method selected, deposits may incur charges or processing fees from third parties. Your bank may independently charge you for bank wire transfers and other methods of payment.
We shall be entitled to retain any interest which might accrue on monies held in your account.
It is your responsibility to inform us without delay should any funds be credited to your account in error. We shall recover such funds by account adjustment.
We may, at any time, set-off any positive balances in your account against any amount owed by you to us.

7.1 Payments made by the player

7.1 Once the betting account has been established in your name, you may deposit funds into the betting account by –
(i) Logging into to your account, using email/mobile number and secure password (created and confirmed as part of the registration process);
(ii) Selecting the “Deposit” function;
(iii) Selecting the manner in which the deposit is to be made, whether by way of –
Credit or Debit Card;
Electronic Funds Transfer (EFT);
Payment Vouchers;

Subject to Clause 7.2 below, by way of Direct Bank Transfer into any of the banking accounts operated by us , as detailed on the website, and/or 3rd Party e-wallet methods.
Such other/further deposit and/or account replenishment methods as may be made available to you by us from time to time,and in the case of deposits made by the methods referred above, by populating the fields with the requested identifying information in relation to the account from which the deposit is to be made.

7.2 In the event that a Customer elects to make use of the Direct Bank Transfer option A minimum deposit of R50.00 is required. If a deposit of less than R50.00 is made, you may need to make an additional deposit to reach the minimum before the betting account is credited with the full amount. Transfers may take 2–3 business days to process.
Cash deposits are accepted at our discretion. In such cases:
We may charge part or all of the bank fee, and your account will be credited with the deposit amount minus any recovered bank charges.
A minimum cash deposit of R100.00 is required.
For transaction queries, Customers can contact our customer care at [email protected] and may need to provide proof of payment, which must include:
The date of the payment;
The amount deposited;
The reference number used, and
The account number of the betting account into which the deposit was made.

7.3. In the case of deposits made by way of payment vouchers –
Unless otherwise allowed by us for valid reasons, the full amount of the payment voucher must be used for betting before any winnings can be withdrawn from the account. Additionally, payment vouchers cannot be redeemed, refunded, or exchanged for cash at any time.

7.4. If deposits are made using the methods outlined in Clause 6.1 a or b, and the account holder's or cardholder's names do not match your name, the deposited funds will be returned to the bank, and the betting account will be suspended. Mzansibet will then ask you to provide bank account confirmation and proof of identification. Based on this information, we will decide whether to reactivate the betting account. If you do not provide the requested bank account confirmation, Mzansibet will terminate the betting account.

7.5. You acknowledge and agree that the deposit referred to in Clause 6.1 will be held and applied as security for the discharge by you of any amount which may become owing by you to us.

7.6. You must not place or attempt to place any bet that, when combined with other outstanding bets, exceeds the available credit balance with us . This balance is the net amount on deposit with Mzansibet, adjusted for taxes, winnings, and losses up to the time of placing the bet. It is your responsibility to ensure that their available credit balance will not be exceeded before placing a bet.

7.7. If, due to a system malfunction or any other reason, we accept a bet under the circumstances described in Clause 7.6, we may choose, either before, during, or after the event or contingency, to either honour the bet or refund your stake without considering any winnings. Additionally, we may limit the size of any stake without notifying you to ensure the available credit balance is not exceeded.

7.8. Acceptance by us of a bet over the available credit balance shall not constitute a waiver of its rights –
to collect from you all amounts (including losses) arising from any such bet, or
to enforce the appropriate limits at any later time.

7.9 .We shall debit your betting account in respect of bets accepted by us on an ongoing basis.

7.10. Credit card deposits may only be made by the cardholder whose name is displayed on the credit card, which must match the name in which the betting account is held.

7.11. you shall be entitled to replenish any deposit referred to in Clause 6.1 at any time.

7.12. No interest shall accrue in respect of any monies held in a betting account.

7.13. No credit may be offered by us to any Customer.

8. Winnings; Withdrawals; Taxes

We shall only pay out to bank accounts in the Republic of South Africa and in South African Rands.
For any deposit, bet, wager or payout of Winnings involving an exchange in currency, the applicable rate of exchange will be the same exchange rate that is imposed on us by our bank at the time of the relevant deposit, bet, wager, payout of Winnings or otherwise.
All Winnings in respect of Successful Bets shall be credited to your betting account only, and not to any third party under any circumstances. Your right to payment is not transferable to any other person.
“Successful Bet” is a winning bet that is placed via the Website in accordance with the Terms, and “Winnings” shall mean the return paid to the player in respect of a Successful Bet
All cash deposits made to a player's account must be turned over once (player must place cash bets to the same value of their deposit amount) before the withdrawal of funds connected to this deposit is available. In case several deposits are made, the player must wager the total amount of these deposits prior to requesting a withdrawal. Mzansibet reserves the right to reject a withdrawal request if this cash deposit turnover requirement has not been met. In any case that a deposit bonus is claimed and locked together into one balance with bonus funds, the cash amount will always be spent first.
Payment of any taxes, fees, charges and/or levies that may apply to your Winnings under any applicable laws shall be your sole responsibility; however, if we are obliged to withhold any taxes applicable to any Winnings, we shall withhold such taxes and pay such withheld taxes to the relevant fiscal or other authorities.
All Withdrawals will be processed to the banking account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder.
To request a withdrawal, you click on the 'Withdraw' button on our Website.
A withdrawal request will only be processed if (i) there are sufficient funds in your betting account to withdraw the withdrawal amount requested and (ii) your withdrawal request meets the minimum withdrawal limit.
The applicable minimum withdrawal limits can be found here. Please note that these limitations will not apply if you are closing your account or withdrawing all the balance on your account.
If you make a deposit and have not fully wagered or bet an amount equal to the value of the deposited amount before you request a withdrawal, we may apply a charge of 5% of the amount requested to be withdrawn (up to a maximum of R90.00). This charge will be applied to the balance of your account or the value of the withdrawal requested to cover all reasonable costs incurred by us relating to both the deposit and withdrawal. We may withhold any withdrawal requests for due diligence purposes, until we receive sufficient explanation from you as to why the deposit amount was not played in full.
The method by which we transfer withdrawn amounts out of your account may vary depending on the size of the transaction. Any third party bank and payment processing charges and fees incurred shall be borne by you and we shall debit your account accordingly or deduct such charges from the withdrawn amount.
Withdrawals processing on our system will take up to five (5)business days from the date upon which the withdrawal was requested by you.
We actively combat money-laundering. Accordingly, all transactions are checked to prevent money-laundering and suspicious transactions are reported to the relevant authorities. Pay-outs from a player’s account to the player will only be made to the bank account or credit card from which the funds deposited into the player’s account originated. Transactions will be made in accordance with the choice of withdrawal method provided by the player to us. However, we have the right, at all times, to make the final decision on the choice of withdrawal method. Depending on the player’s or our choice of withdrawal method, withdrawals may result in fees payable to a third party, such as banks and financial institutions. You accept that such fees and other fees payable to third parties shall be borne and paid to you. We have the right to request a valid identification document before any pay-outs are made by us. We have the right, in our sole discretion, to determine which identification documents shall be accepted by us. If you have deposited funds with credit cards or debit cards or if you have requested a pay-out to be made to a credit card or debit card, we have the right to request copies of both the front side and back side of the relevant card. Please note that we only make payments to the credit card or debit card which you have used to deposit funds to your betting account. For security reasons, we recommend that you only make the first six (6) numbers and the last four (4) numbers on the credit card or debit card visible when providing the copy of the card. The CVV/CVV2 number on the credit card or debit card should not be visible on the copy.
We will conduct KYC checks to verify your identity on withdrawal requests.
Any free bets, bonuses or Winnings credited to your account in error are not available for use by you, and we may void any transactions made by you of such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively when we become aware of the error.
We have the right to withhold payment and to declare bets on an event void if we determine that any of the following has occurred: (i) the integrity of the event has been called into question; (ii) the price(s) has been manipulated; (iii) you were under 18 years of age when you placed the bet; (iv) you were in a jurisdiction (or a resident of a jurisdiction) that renders the provision of our products or services to you or your use of them illegal when you placed the bet; (v) we have not been able to verify your identity and address and in particular have not been provided with a copy of government issued photo ID to verify your age.
At any point of the withdrawal process or on the happening of any potentially suspicious activity you may be requested to provide us with additional documentation proving your identity and address to our satisfaction, failing which we may suspend or close your account immediately. Evidence of the above may be based on the size, volume or pattern of bets placed with us across any or all of our betting channels.
If you owe any money to us for any reason, we have the right to take that into account before making any payments to you or permitting you to withdraw any funds from your account.
All winning bets in respect of horseracing only are subject to taxes and levies imposed by the provincial government (currently collectively 6%). Taxes and Levies shall be paid over on behalf of the Customer.

9. Bonus Bets / Promotions / Special Offers

All bonuses, promotions and special offers (collectively referred to as “a Bonus” or “Bonuses”) are limited to 1 (one) per person, family, household address, shared IP address, shared computer, email or postal/physical address, telephone number, device used to login, payment account number, as the case may be.
Bonuses are intended for recreational players engaging in regular play. We reserve the right to (i) offer Bonuses to select players and (ii) refuse a Bonus at any time at our absolute and sole discretion.
We have the right to cancel, rescind, withdraw or reclaim any Bonus at our sole discretion.
We may, at any time, make minor amendments to a Bonus to correct typographical errors and/or to improve on clarity or customer experience and may cancel a Bonus for legal or regulatory reasons.
All Bonuses are subject to specific Bonus terms and conditions and Customers must familiarise themselves with these terms and conditions. Accepting a Bonus constitutes acceptance of all such applicable terms and conditions.
Bonuses are not transferable or exchangeable other than at our sole discretion.
Customers can only claim a Bonus if they have an active betting account.
Bonuses cannot be combined, and may only be claimed once unless otherwise stipulated by us.
We have the right to reject a Bonus request if we are of the opinion that a Bonus request might be fraudulent, or is in breach of any Terms.
Bonuses shall be forfeited if we determine that there is an abuse of Bonuses.
If you wish to opt out of receiving Bonus offers please Contact Us.

10. Pay-out Limits

The applicable pay-out limits can be found here. We may revise the limits, individually or cumulatively and permanently or for the purposes of particular/individual bet types or markets. All applicable limits will be displayed on our Website. It is your responsibility to ensure that you are familiar with all applicable limits before engaging in betting.

11. Amounts Owed by You and Due to Us

We shall be entitled to recover amounts from you in any of the following circumstances (but without limitation to same): (i) if there is a debit balance in your betting account owing to the erroneous acceptance of a bet in excess of the limit reflected in the said betting account; (ii) where we have, in error, credited your betting account through incorrect bet settlement and you have spent all or part of the incorrectly credited amount; (iii) where we have incorrectly allocated funds to your betting account and you have spent all or part of the incorrectly allocated amount; or (iv) where you have placed a bet in breach of these Terms, and such bet is subsequently adjusted by us resulting in a negative betting account balance.
We have the right to void any and all bets that were placed with monies mistakenly credited to your betting account. We are not liable for any losses sustained by you as a result thereof.
Notwithstanding anything to the contrary contained herein, we shall be entitled to set-off any amount(s) due to us by you against any funds standing to the credit of your betting account or to realise any security held by us and to use the proceeds towards payment of any amount due and payable by you to us.

12. Inactive and/or Dormant Accounts

A betting account is deemed to be ‘inactive’ during any period in which none of the following actions take place in relation to it: (i) a successful deposit is made; or (ii) a bet or wager is placed.
If the Customer fails to either (i) make a deposit into their betting account, or (ii) place a bet for 90 (ninety) days then that betting account will be considered as dormant.
If your account is 'inactive' for a period of 365 consecutive days, the following shall apply:
If the balance on your account is zero, your account will be closed and no fee shall apply.
If, on being deemed to be inactive, your account has a positive balance, we shall take reasonable steps to notify you using the details you provided during your registration process (or as updated by you).
If your account remains inactive, after a period of 12 (twelve) consecutive months, we may deduct a monthly administration fee from your account balance in the amount of R30.00.
You can "reactivate" your account by: (i) making a successful deposit; or (ii) placing a bet.
If you do not access your account (with a real money balance) for 30 (thirty) months, i.e. your account becomes dormant and if we have been unable to contact you and/or if you cannot be satisfactory located, in accordance with applicable law, we shall close your account and transfer your remaining account balance to you via the means by which you deposited funds, or, failing which, we shall donate the funds to a charity concerned with the research, educational treatment of gambling related harm.
Account holders who wish to recover funds held in a closed or excluded account, must contact Customer Support.

13. Closing or Suspension or Termination of a Betting Account

If you want to close your account, please Contact Us. Any negative balance on your account will fall immediately due and payable to us, and your account will not be closed until the relevant amount owed to us is paid in full. If you want to close your account because you believe you have a problem controlling your gambling, you should refer to our Responsible Gambling resources set out here.
You may terminate your account at any time by sending an email to Customer Support, such termination to take effect upon our closing your account, which shall occur within 7 (seven) business days after our receipt of your email. Your email will be deemed "received" only after a confirmation email is sent to you from our system. We will also start counting the 7-day period from this point. During the pre-closing period, you shall remain responsible for any activity on your account. This right is separate from the right you have to exclude yourself from the Website which will also involve us closing your account for a limited time or permanently, as chosen by you.
Without limiting any of our other rights set out elsewhere in these Terms or under applicable law, we shall be entitled to close or suspend a Customer account in the event or suspicion that the following has or will likely occur: the Customer (i) has or attempted to partake in fraudulent or illegal activities whilst using our Website; and/or (ii) is associated with any betting syndicates; and/or (iii) has or attempted to cheat or take advantage of us or our betting products (including abusing any Bonus).
We reserve our right to suspend all accounts which we, in our sole discretion, believe or have reason to believe is or are suspicious pending an investigation by the relevant authority, and personal verification by us or our appointed agents.
You acknowledge that we have no obligation whatsoever to provide you with prior notice of our decision to refuse, de-register, exclude or suspend your betting account, nor are we required to provide any reasons for such decisions.

14. Suspicious Transactions; AML Duty to Report

We are obliged to and will report any suspicious transactions to the relevant competent authorities in South Africa. We have the right to block, close, terminate or suspend a Customer’s betting account and withhold funds if requested to do so in accordance with any applicable legislation pertaining to money laundering or the financing of terrorism.

15. Suspicious Transactions; AML Duty to Report

Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights including, without limitation, trademarks, logos, graphics, photographs, animations, videos and text or the intellectual property of third parties in the Website and its contents.
You may not copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the services, web pages or materials on the Website or the computer codes of elements comprising the Website other to the extent required to use our services. Subject to the above, you may download insubstantial excerpts of this content to your hard disk for the purpose of viewing it provided that no more than one copy of any information is made.
If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Website ("User Content"), then the User Content will be considered to be non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any User Content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy. We have the right to remove, amend or edit any User Content you contribute to the Website.

16. Our Liability

Nothing in the Terms shall exclude or limit our liability for fraud by us, our employees or agents.
Whilst we endeavour to ensure that the information on the Website is correct, we do not promise that the information and material on the Website will be accurate or complete. The Website may contain typographical errors or other inaccuracies, or information that is out of date. We are under no obligation to update such material. The information and material on the Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, we provide you with the Website on the basis that we exclude all representations, express or implied warranties, conditions and other terms which but for the Terms might have effect in relation to the Website.
We are not responsible for loss of profits; loss of business; loss of revenue; loss of opportunity; loss of data; loss of goodwill or reputation; or indirect losses which are a consequence of the main loss or damage and which are not reasonably foreseeable by you and us at the time of you accepting these Terms.

17. Use of Our Website

Information and Content: Information accessed by you on the Website is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No guarantee is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use.

Your Equipment: Your computer equipment or mobile device and internet connection may affect the performance and/or operation of the Website. We do not promise that the Website will operate without faults or errors or will be provided without interruption. We do not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunications service provider (including, for example, if you are unable to use our Website or to view or receive certain information in relation to particular events).

Software and Technical Issues:

In order for you to use certain products offered on the Website you may be required to download software. This may be software provided by us or provided by a third party. To use third party software, you may be required to agree to additional terms and conditions governing the use of such software. If you do not accept those third party terms and conditions, you should not use the relevant third party software. We do not accept any liability in respect of any third party software.
You are only permitted to use software made available to you via the Website for the purpose of using our products on the Website and, save to the extent permitted by applicable law, for no other purposes whatsoever.
We grant to you a personal, non-exclusive, non-transferable, limited and revocable right to use the relevant software, for the sole purpose of using our Website on the following terms:
You are not permitted to: (i) install or load the software on to a server or other networked device or take other steps to make the software available via any form of "bulletin board", online service or remote dial-in or network to any other person; (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in the Terms) your licence to use the software or make or distribute copies of the software; (iii) enter, access or attempt to enter or access or otherwise bypass our security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Website or attempt to make any changes to the software and/or any features or components thereof; or (iv) copy or translate any user documentation provided online or in electronic format. In addition, and except to the minimum extent permitted by applicable law in relation to computer programs, you are not permitted to: (a) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or (b) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
You do not own the software or any part thereof. The software is owned and is the exclusive property of us or a third party software provider company (the "Software Provider"). Any software and accompanying documentation which have been licensed to us are proprietary products of the Software Provider and protected throughout the world by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software or any part thereof.
The software is provided "as is" without any warranties, conditions, undertakings or representations. We do not promise that: (i) the software will meet your requirements; (ii) the software will not infringe any third party’s intellectual property rights; (iii) the operation of the software will be error free or uninterrupted; (iv) any defects in the software will be corrected; or (v) the software or the servers are virus-free.
If there are communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither us nor the Software Provider will have any liability to you or to any third party in respect of such errors. We may, in the event of such errors, remove all relevant products from the Website and take any other action to correct such errors. You hereby acknowledge that how you use the software is outside of our control and at your own risk.
You hereby acknowledge that how you use the software is outside of our control and at your own risk.
The software may include confidential information which is secret and valuable to the Software Provider and/or us. You are not entitled to use or disclose that confidential information other than strictly in accordance with the Terms.

While we endeavour to ensure that the Website is available 24 hours a day, we shall not be liable if for any reason the Website is unavailable at any time or for any period. We may make changes or corrections to or alter, suspend or discontinue any aspect of the Website and the content or services or products available through it, including your access to it.
You must not misuse the Website by introducing viruses, Trojans, worms, logic bombs or other software which is malicious or technically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Website or any part of it; any equipment or network on which the Website is stored; any software used in connection with the provision of the Website; or any equipment, software or website owned or used by a third party. You must not attack our Website via a denial-of-service attack. Save where we have not taken reasonable steps, we will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website, software or to your downloading of any material posted on it, or on any website linked to it.

Your Promises to Us:
You confirm the following to us:

You are legally of age, you are of sound mind and you are capable of taking responsibility for your own actions;
All details provided by you to us either during the registration process or at any time thereafter, including as part of any payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit card(s) or other payment accounts to be used to deposit or receive funds in your account unless we have been able to verify the reason for the difference to our satisfaction;
You have verified and determined that your use of the Website does not violate any laws or regulations of the jurisdiction that applies to you;
You will not commit any acts or display any conduct that damages our reputation;
You are solely responsible for recording, paying and accounting to any relevant governmental, taxation or other authority for any tax or other levy that may be payable on any Winnings;
You acknowledge and agree that we may publish the amounts you have won alongside your first name and the first letter of your surname on the Website and/or through social networks. If you win an amount equivalent to R5,000,000 or more, you may be invited (but are not obliged to attend) to receive such Winnings at a hospitality and/or handover ceremony organised by us (that might be open to media, subject to our discretion) and to give an interview or interviews subject to full prior disclosure as to what the ceremony will involve. You may elect at all times to remain anonymous for the purposes of the media interviews;
You shall use the Website only in good faith towards both us and other players. If we have reasonable suspicion that you have been using our Website and/or our services in bad faith, we shall have the right to terminate your betting account and any other accounts you may hold with us and we shall be entitled to retain all monies therein and any winnings. You hereby expressly waive any future claims against us in such regard;
You declare that funds used by you on this Website are not derived or received from illegal sources or arise from an illegal act and that you will not use our Website as a money transfer system; and
You shall not use any artificial intelligence which includes but is not limited to "robots" and "spiders" in relation to your use of the Website. All actions taken in relation to our service by you must be executed directly by you, using only the tools available on the Website.

Third Party Content:
We receive content from a number of suppliers. Certain third-party product providers may require you to agree to additional terms and conditions governing the use of their content. If you do not accept the relevant third-party terms and conditions, then you must not use the relevant third party content.
We do not accept any liability in respect of any third-party content.
We do not allow any of our employees, their immediate families, officers, directors, or third parties that relate to us or provide services to us to bet or wager on any market or event. We will void any bet or wager where such betting or wagering has taken place during the term in which the employees, their immediate families, officers, directors, or third parties related to us or providing services to us are employed by or provide services to us.
Where the Website contains links to third party websites and resources, these links are provided for your information only. We have no control over the content of these sites or resources, and accept no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third-party website does not constitute an endorsement of that third party’s website, product or services.

Errors:
We do all that we can to avoid errors but in some instances errors may still occur. "Obvious errors'' include (but are not limited to): the publication of incorrect pricing, incorrect prizes for prize distribution or incorrect terms of a bet as a result of human error or due to computer malfunction; we have erroneously accepted bets from you after the relevant deadline or after the start of the relevant draw; or, the amount of Winnings paid to you has been miscalculated as a result of human error or due to computer malfunction.
In such circumstances, we may: (i) correct the error and resettle the bet at the correct price or terms which were available with us when the bet was placed; or (ii) declare the bet void and return the staked amount to you.
When we notice that a pricing error has occurred and where there is sufficient time to do so before the start of an event, we will endeavour to contact you and allow you to cancel the bet.

Other:
We actively monitor traffic to and from the Website. We may block access where evidence indicative of automated or robotic activity is found.
We may restrict access to all or certain parts of the Website in respect of certain jurisdictions.

18. Governing Law, Jurisdiction, Complaints, Disputes, Dispute Resolution

These Terms and the contractual relationship between the Customer and us shall be governed by the laws of the Republic of South Africa.
If you have any cause to complain about anything please Contact Us. We will deal with your complaint and all disputes as quickly as is reasonably possible.
If we are unable to settle a complaint or dispute by any of our internal procedures, you are entitled to refer the dispute to the Board.
The Board shall, as is more fully set out in Section 78 [Patron Disputes] of the Act and in terms of Regulations 30 [Resolution of patron disputes], 31 [Notification of Board in event of dispute] and 32 [Petition for hearing by Board]) conduct whatever investigation it deems necessary to resolve the dispute and shall serve a written notice on us and the Customer, informing us of the Board’s resolution.
You may contact the WCGRB as follows: Physical address: Western Cape Gambling and Racing Board, 24 Fairway Close, Parow, 7500; Telephone No.: 021 480 7400; Email: [email protected].

19. Term; Termination; Breach of Terms

These Terms shall continue in full force and effect until such time as they are terminated by us or by you.

You acknowledge that we shall have the sole and unfettered discretion to determine whether you have violated these Terms and/or whether your betting account should be suspended or permanently closed.

We may, in our sole discretion, close or suspend your account at any time and for any reason. If we do so, we will return all amounts in your account to you, void all outstanding bets and return all associated staked amounts to you, unless we have the right to withhold the whole or part of your balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) listed below.

We may suspend or close your betting account, and shall have those additional remedies set out in subclause (e) below:

you become insolvent;
we reasonably believe that you have used an account in another individual's name or for another individual's benefit, or acted in concert with other individuals;
we reasonably believe that you have breached in whole or in part any provision contained in the Terms;
we reasonably believe that you have used the Website in a fraudulent manner or for illegal and/or unlawful purposes;
we reasonably believe that you have used the Website in an unfair manner, have deliberately cheated or taken unfair advantage of us or any of our Customers (for example by using software to manipulate the time of bet placement, find out details of other players' bets, or place a bet under an identity other than your own);
we reasonably believe that actions from your account in relation to your use of the Website were executed using artificial intelligence;
we are requested to do so by any law enforcement agency, any regulatory authority or court order;
we reasonably believe that any of the events referred to above may have occurred or are likely to occur;
we reasonably believe that you have abused bonuses or other promotions;
we reasonably believe that you have used unfair external factors or influences (known as cheating); or
We reasonably believe that you have undertaken fraudulent practice or criminal activity.

The rights set out in this clause do not affect any other rights (including any common law rights) we may have against you, under the Terms or otherwise.

If we close or suspend your account for any of the reasons referred to in subclause (e) above, you shall be liable to us for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by us as a direct result of such act or omission by you ("Losses"). We shall be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposited amounts, winnings or bonus payments where relevant) up to the amount of such Losses.

If, at any time, we determine that you:

are not be legally of age;
are a citizen of or residing in a country listed in the latest statements by the Financial Action Task Force as posing a risk to the international financial system, and/or any person listed on the targeted financial sanctions list on the FIC website;
do not have a valid bank account or credit or debit card or alternative payment method that is approved by; and/or
have materially breached the Terms

we may void your bets (including, for avoidance of doubt, even after a relevant draw has taken place which would have entitled you to certain Winnings except for a breach of these above).

20. Responsible Gambling; Self-Exclusion

We are committed to providing excellent customer service. As part of that commitment, we are committed to supporting responsible gambling. Although we will use our reasonable endeavours to enforce responsible gambling policies, we do not accept any responsibility or liability if, for reasons outside our reasonable control, you continue to gamble and/or seek to use our Website with the intention of deliberately avoiding the relevant measures and protections in place. We encourage you to play responsibly and within your financial means. Self-exclusion is entirely voluntary and can be initiated by you at any time.
The National Responsible Gambling Programme (the “NRGP”) is a resource that integrates research and monitoring, treatment and counselling, public education and awareness, as well as industry training. The NRGP is supervised by the SA Responsible Gambling Foundation (the “SARGF”) in cooperation with the gambling industry operators and Provincial Regulators. The SARGF provides free and confidential treatment and counselling to those affected by problem gambling, including their immediate family members.
Visit the National Responsible Gambling Programme’s website for more information on how to gamble safely and on dealing with gambling problems.
Self-exclusion is a legislated program in terms of which a player may exclude himself from gambling activities. In terms of the legislation, anyone can apply for self-exclusion. An individual that is excluded from gambling activities cannot take part in any gambling activity for a minimum period of six (6) months. The exclusion is not automatically uplifted. During this period of exclusion, an individual that is excluded is offered counselling and support through the NRGP. Counselling services are confidential and free - 24-hours a day, 7 days a week.
To register for sessions, a player can contact the NRGP on 0800 006 008 or email [email protected]
Once a player has made a self-exclusion agreement with an operator the operator must close the player’s account and monies in the accounts must be returned to the player. An operator must also remove the player’s details from mailing lists and other marketing databases. An operator has a right to block a player from online gambling and land-based gambling venues have the right to take reasonable steps to prevent a player from entering and gambling.
It is the responsibility of the player, who requested to be excluded from participating in gambling, to ensure that he complies with the terms of the self-exclusion. We will make all reasonable efforts to stop and/or prevent a player from playing on the account from which he has been excluded, however, should a player manage to gain access to or open a new account by using different personal details of any kind, we shall not be responsible for any losses the player may subsequently incur as a result of his circumvention of the self-exclusion process and we may also withhold any winnings.

PERSONAL LIMITS

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the "Personal Limits" section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at [email protected]
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is based on the initial deposit and not winnings attributed to the deposited amount. If for example you deposit R50, put a Loss Limit of R10 and then go on to win R1,000, you can still lose more than R10 of the R1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set a Cooling-Off Period for a definite period of time ( 1 month, 3 months, 6 months , 9 months , 1 year etc) While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling- Off period is applied to your account immediately. Upon its expiring your account will automatically be reactivated.If a player is concerned that they may have a gambling problem, they can complete the National Responsible Gambling’s Self-Check Quiz to help determine their vulnerability to gambling addiction.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for a definite period of time. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will automatically be re-activated.
Session limit. You can limit the amount of time spent gambling. The restriction takes effect instantly. If you hit the limit, you will be automatically logged out of your account. You can set the limit from the period of 6 to 1000000 minutes

SELF-EXCLUSION BY REQUEST

You may also contact our support team at [email protected] and inform us about your decision to stop gambling at the Website for a definite or indefinite period of time. You can set a Self-Exclusion Limit for 1 month, 3 months, 6 months, 9 months, 1 year, or an indefinite period of time. We will take all measures to block your access to your account and make sure that you receive no promotional materials.
If you are self excluded from the casino you won't be able to log into your account and order withdrawal of any balance you have left. Once self-excluded, please reach out to our support team at [email protected] in order to initiate withdrawal of remaining balance. Our support team will contact you within a reasonable timeframe with information on the withdrawal and will assist you with it.
Please note that active self-exclusion does not make you exempt from the verification procedure if it's required by the casino to process funds. The funds remaining on balance will be paid according to the casino limits
A player who wishes to be prevented from engaging in any gambling activity may register as an excluded person by submitting a notice to that effect at any time. If they wish to obtain the exclusion documents as they wish to self-exclude themselves from placing bets, they are required to send an email to Customer Support at [email protected]. After expiration of the minimum 6 months period, a self-excluded player may submit an upliftment request to us to cancel the self-exclusion, subject to compliance with the conditions of the NRGP.
Any matter of dispute relating to this Self-Exclusion Policy shall be dealt with in terms of the Dispute Resolution clause (Clause 18).

21. POPIA, Protection of Personal Information; Privacy Policy

Please read our Privacy Policy for more information about how your personal information is used by us.
We will comply with the provisions of the Protection of Personal Information Act, Act 4 of 2013 (the “POPIA”) in respect of the personal information you supply to us.
When you open an account with us, we are obliged, in terms of the FICA, the POPIA, other applicable legislation and our KYC policy, to collect certain information about you in order to open your betting account.

22. General Provisions; Miscellaneous

The Terms and any document expressly referred to in them and any guidelines or rules posted on the Website constitute the entire understanding and agreement between us and supersede any previous agreement between us relating to the subject matter. You acknowledge and agree that in entering into and agreeing to the Terms and any document expressly referred to in them and any guidelines or rules posted on the Website you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty, understanding, promise or assurance (whether negligently or innocently made) of any person (whether party to this agreement or not) other than as expressly set out therein.
No failure or delay by us in exercising any right under the Terms shall operate as a waiver of this right. Any single or partial exercise of any right shall not preclude any further exercise of any of these rights or the exercise of any other right. If any provision of the Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other provisions of the Terms which shall remain in full force and effect.
You shall execute or cause to be executed all documents and do or cause to be done all further acts and things consistent with the terms of the Terms that we may from time to time reasonably require in order to vest in and secure to us the full benefit of rights and benefits to be transferred or granted to us under the Terms and for the protection and enforcement of the same and otherwise to give full effect to the Terms.
Nothing in the Terms shall create or be deemed to create a partnership, joint venture or principal-agent relationship between the parties and no party shall have authority to bind any other in any way unless expressly provided otherwise in the Terms.
We shall not be in breach of the Terms nor liable for delay in performing, or failure to perform, any of our obligations under the Terms if such delay or failure results from events, circumstances or causes beyond our reasonable control including, but not limited to, supernatural events, wars, whether declared or not, civil war, civil violence, riots and revolutions, revolts, acts of sabotage, terrorism, natural disasters such as violent storms, cyclones, earthquakes, tidal waves, floods, destruction by lightning, epidemics, pandemics, explosions, fires, destruction of machines, of factories and of any kind of installations, embargo, boycotts, strikes and lock-outs of all kinds, go-slows, occupation of factories and premises and work stoppages, or other labour-related problems, as well as DDoS attacks, interruption or delay in the transmission of telecommunication services , incapacity of obtaining the required materials, deliveries of electrical power required for the provision of the services, sanctions, acts of any government or other competent authority (whether lawful or unlawful), compliance with government orders, demands or regulations (whether lawful or unlawful), or any circumstances of like or different nature.
We may assign, transfer, charge, sub-license or deal in any other manner with the Terms, or sub-contract any of our rights and obligations under the Terms, to any party including any company within our group.
A person who is not a party to the Terms has no right under any applicable law to enforce any term of our contract with you.
We may seek criminal and/or contractual sanctions against you if you are involved in fraud, dishonest or criminal acts when using this Website and will make such reports as necessary to the relevant authorities. If we have reasonable suspicion that you are engaging in any type of fraud, dishonesty or criminal actions, we may withhold payment to you, recover any Winnings and block or terminate your betting account.
Under no circumstances shall we be liable for any unauthorised use of credit cards, irrespective of whether or not the credit cards were reported stolen.

23. Interpretation

In these terms unless the context otherwise indicates, words in the singular include the plural and vice versa and words in one gender include any other gender; the paragraph headings are for the sake of convenience only and shall not affect the interpretation of these Terms; the recitals and links from these Terms form an integral part of these Terms; the term “including” shall be interpreted to mean “including (without limitation)” whenever such term appears in these Terms (and the terms “include” and “includes” shall be similarly interpreted); “R” shall mean South African Rands; the term “Law” shall mean any applicable law or regulation, including any by-law, rule or regulation of any governmental authority; where any liability or obligation is undertaken by two or more persons, the liability of each of them shall be joint and several.

24. Notices

Any form of communication to be given under the Terms must be in writing/ written format and in English.
We choose the following address for all communication purposes under these Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature:
Email: [email protected]
Or, via pre-paid Registered Mail to:Unit 3A, 3rd Floor 360 Business Park , 8 Wessex Road , Paarden Eiland , Cape Town , 7420
Or, per Hand to Unit 3A, 3rd Floor 360 Business Park , 8 Wessex Road , Paarden Eiland , Cape Town , 7420
You choose the email address and physical address you provide to us at the time of registration as your address for all communication purposes under these Terms, whether in respect of court process, notices or other documents or communications of whatsoever nature.

25. Contact Us

If you wish to ask any questions or wish to raise any concerns / complaints in connection with these Terms, you can Contact Us.at [email protected]

25. Contact Us

Access to and use of our Website are classified as an "electronic transaction" in terms of the Electronic Communications and Transactions Act, Act 25 of 2002 (the “ECT Act”) and therefore you have the rights as detailed and set out in Chapter VII, Section 43 of the ECT Act.
We have the duty to the disclose the following information:
Our full name and legal status: SMS2Bet Betting Services (Pty) Ltd a private company duly incorporated in terms of the laws of the Republic of South Africa, with registration number 2009/007749/07
Street address: 360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland 7420 Western Cape
Postal address: 360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland 7420 Western Cape
Physical address for receipt of legal service:360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland 7420 Western Cape
Main business: Online Betting
Website address: https://mzansibet.com/
Official email address: [email protected]/[email protected]
Governing terms of use: these Terms and Conditions